Development of management skills: concepts and tools.

August 16th

Modality: Online

Host country: Mexico.
Venue: CIESS

Limited availability

Language:  Español   |  English

Cost of the programme:

250 USD
(190 USD enrolment / 60 USD technological resource).


Participants from institutions of CISS member countries will have access to the CIESS Scholarship System in accordance with the CISS Financial Regulations, Title VII: Scholarships.

Start and completion date:

August 16th - September 13th, 2023


Deadline for registration:

August 11th, 2023


Total length of the activity:

24 hours

Online registration Registrations and Admissions CIESS Campus Download Program

Programme description:

Contemporary organizations face a demanding environment of changes. Leaders require knowledge and tools allowing them to manage complex scenarios and conduct adaptation processes effectively, thus adding the potential and talent to their team in an organized way and in synergy with the core institutional objectives.

Among the elements that must be developed are as follows: strategic alignment; change management; interpersonal management skills; emotional intelligence and resilience; administrative and financial foundations.

In this course, participants will identify the main managerial competencies through concepts and tools of strategic planning, decision “architecture”, organizational change, leadership styles, decision making, teamwork, effective communication, conflict resolution, resilience and basic principles of finance. The objective is to learn the skills for a modern, strategic and efficient management.

The above elements strengthen managers and middle managers to make decisions and lead their teams assertively, which has a high impact on their commitment. They provide them with knowledge, skills, attitudes and experiences consistent with their position that have an impact on organizational efficiency, and on the welfare of social security users towards institutional efforts.

Course classification:


Adressed to:

• Managers of social security institutions.

• Those who have staff under their charge and wish to acquire a vision and tools to make their management more efficient.

• People looking to strengthen their leadership within their institutions.

• Personnel with planning, administration or analysis activities related to the areas of human and financial resources, continuous improvement, supervision and control.


At the end of the course, the participants will acquire the tools to strengthen their ability to make decisions, lead teams effectively, communicate clearly, resolve conflicts constructively, and improve the productivity and performance of their team.

General objective:

Promote a work scheme that allows the students to know, learn, update and implement a modern and successful direction and management in the organizational field.


Minimum 20 students.


Spanish with English simultaneous interpretation

Thematic modules:


Evidence-based management.

Master Carlos Ivan Garcia

August 18th, 2023

16:00 to 18:00,
Mexico City Time

August 23rd, 2023

18:00 to 20:00,
Mexico City Time


Recognize the relevance of using evidence for decision-making in the organizations.


1 Evidence-based management.

2 Strategic planning.

3 Management.


Skills for managers.

Master Carlos Ivan Garcia

August 3oth, 2023

18:00 to 20:00,
Mexico City Time

September 1st, 2023

16:00 to 18:00,
Mexico City Time


Understand what strategic planning is and become aware of its importance to achieve a good management.


1 Communication.

2 Decision making.

3 Teamwork.

4 Leadership.

5 Ethics.


The basics of accounting and finance.

Master Carlos Ivan Garcia

September 6th, 2023

18:00 to 20:00,
Mexico City Time


Learn about the basics of accounting and finance for a better understanding of the financial aspects that used in an organization.


1 Principles of finance and accounting.

2 Costs, budget, and value of money.


Organizational development and quality.

Master Carlos Ivan Garcia

September 8th, 2023

16:00 to 18:00,
Mexico City Time

September 13th, 2023

18:00 to 20:00,
Mexico City Time


Learn about the importance and main characteristics of a good management.


1 Organizational development.

2 Organizational culture.

3 Quality service.

Technological requirements:

• Computer.

• Internet connection: broadband.

• Browser: Chrome, Firefox, or Safari in their updated versions.

• Access to Zoom.

• Speakers and microphone.

• Web camera (optional).

Technological skills of the participant (preferably):

• Use online communication tools such as email, discussion forums, chats, etc.

• Use of video call programmes and virtual meetings.

• Microsoft Word management.

• Use of webcam and microphone.

• Use of web browsers.

• File and folder management.

• Use of search engines and library data bases.

Course dynamics:

The course comprises four modules. In each module, theoretical classes will be developed in a synchronous virtual mode, and individual and/or group assessment activities with practical exercises will be provided.

Requirements for enrolment:

People in the management field in the organizations.

Requirements of permanence:

Complete the activities proposed in the virtual campus during the course.

Expected outcome:

At the end of the course, the students will acquire the necessary skills and knowledge to apply best management practices, with a positive impact on the performance and results of their teams.

Requirements for accreditation:

• Self-assessment and assessment of each module.

• Delivery of proposed activities.

• Final assessment.


Lecturer’s resume:

Carlos Iván García

Carlos Ivan Garcia

He is a public administrator with postgraduate degrees in municipal strategic planning from the Universidad de la Sierra Sur (UNSIS) and public management from the Center for Economic Research and Teaching (CIDE).

He has taken courses and specializations in Government, management, and public policies, as well as in evaluation of social policies and performance based on results.

Carlos Iván has developed specialized activities of strategic analysis in the Interdisciplinary Program of Educational Policy and Practices (PIPE) of CIDE, consulting on evaluation projects in public administration in institutions such as the Unit for the Development of Evaluation Policies of the government headquarters of Oaxaca, the Coordination of Planning and Evaluation for Social Development (COPEVAL) and in the Secretary of Social and Human Development (SEDESOH).

He has led research projects at the School of Public Administration of Mexico City (EAP) and has been a specialist for the American Commission on Organization and Administrative Systems (CAOSA) at CIESS, where he has studied social security issues in depth. Current specialist in the research area. He frequently contributes to different media.